DELIVERY METHODS AND CHARGES

We have recently reduced our delivery rates, passing on the reduction in our costs directly to our customers.

Delivery rates are calculated on a combination of size and weight and vary from product to product.

Delivery is calculated based on the number of items that you purchase and vary from product to product, up to a maximum delivery charge of £30.00*#. Your delivery charge for your selection will be clearly shown in your shopping basket before any charge is made to your card.

Standard Delivery Charges (UK Mainland Only)

Tool Kit £4.00
Lettering £4.00
Decorative Panels £4.00
Film Roll x 1 with or without Toolkit £6.00
Film Roll x 2 with or without Toolkit £10.00
Film Roll x 3 with or without Toolkit £10.00
Film Roll x 4 to 10 with or without Toolkit £15.00
Film Roll x 11 or more with or without Toolkit £30.00

If customers so wish, with notice, we will accept collections from our premises by third party couriers. Please contact us when placing your order if you wish to exercise this option.

We use two main methods of shipping:

UK DELIVERIES - ROYAL MAIL & CITYLINK

Most deliveries will be received normally within 3 - 5 working days of order.

Royal mail is used predominantly for products with dimensions of less than 1m.

Citylink are used for all window film kits. Delivery is usually the next working day after standard processing and desptach unless you request otherwise.

City Link aim to deliver NEXT WORKING DAY, between 8:30 am and 5:30pm (weekdays Mon-Fri). They do not specify delivery times.

City Link’s aim is to deliver the consignment and not to take it back to the depot, if at all possible.

The driver will try up to 2 houses, either side of the delivery property they are delivering to, and asked the occupant to accept the delivery. The occupant doesn’t have to accept the consignment.

The aim of leaving the consignment with a neighbour is to save any inconvenience to the client, having to contact the depot to arrange a second attempt delivery or collection from your local depot.

If this is not suitable and you prefer your order to be delivered to the ONLY delivery address provided, please specify this on your order. Do not to deliver to your next door neighbours/no. x house.

This information can be submitted in the text box at the bottom of the address page asking for “Additional Information” – this is where you can specify, “please do not delivery to my neighbours”, or “delivery to this address only”.

All prices include VAT.

OVERSEAS DELIVERIES - ROYAL MAIL, PARCELFORCE & CITYLINK (or partners)

Most deliveries will be received within 10 - 14 working days of order. Please contact us to get a quote for delivery charges.

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Should you wish to arrange collection from ourselves use the Collection Option in the shopping cart. Please allow 48 hours for preparation of your products. We will e mail you with confirmation that your order is ready for collection or you can contact us on +44 (0)1709 838155 during normal working hours with special requirements.

*For rolls of film, deliveries to non-mainland addresses, that still have a UK post code will be subject to an additional £20.00 over water charge. Smaller items will still be sent via Royal Mail and will not attract this premium.

#For larger or heavier shipments it may be neccessary to employ specialist packaging or courier services. solar-films retain the right to select the most cost effective method of delivery of goods, which may incur additional costs to the customer. These costs will be notified, in advance, to the customer. Goods will not be despatched without authorisation for any additional charges incurred using specialist delivery methods.

Sureguard Energy Services Ltd. 2008 E & O E.